Frequently asked questions

Good to know.

Practical answers about ordering, materials, shipping, and caring for your Blue Treasure pieces.

01How do I order?+

Choose an available piece in the Shop and use its inquiry link. Include the SKU; we’ll confirm availability, delivery, and payment details.

02Are the stones natural?+

Our product descriptions identify the principal materials. Natural stones vary in color, markings, and shape—part of what makes each piece distinctive.

03Do I need an account?+

No account is needed to browse the collection, read policies, or contact us. Online account checkout is planned for a future secure commerce phase.

04Do you ship internationally?+

Yes. International shipping is quoted by destination before payment.

05How do I care for lapis?+

Keep lapis away from harsh chemicals, prolonged moisture, and abrasive surfaces. Wipe gently with a soft, dry cloth.

06Can I track an order?+

Yes. Tracking details are emailed when your shipment is dispatched.

07Are quantities guaranteed?+

Inventory is limited and changes as orders are confirmed. We verify availability before accepting payment.

08Can I request a custom piece?+

Contact us with your idea. Custom work depends on materials, artisan availability, timeline, and budget.