
Frequently asked questions
Good to know.
Practical answers about ordering, materials, shipping, and caring for your Blue Treasure pieces.
01How do I order?+
Choose an available piece in the Shop and use its inquiry link. Include the SKU; we’ll confirm availability, delivery, and payment details.
02Are the stones natural?+
Our product descriptions identify the principal materials. Natural stones vary in color, markings, and shape—part of what makes each piece distinctive.
03Do I need an account?+
No account is needed to browse the collection, read policies, or contact us. Online account checkout is planned for a future secure commerce phase.
04Do you ship internationally?+
Yes. International shipping is quoted by destination before payment.
05How do I care for lapis?+
Keep lapis away from harsh chemicals, prolonged moisture, and abrasive surfaces. Wipe gently with a soft, dry cloth.
06Can I track an order?+
Yes. Tracking details are emailed when your shipment is dispatched.
07Are quantities guaranteed?+
Inventory is limited and changes as orders are confirmed. We verify availability before accepting payment.
08Can I request a custom piece?+
Contact us with your idea. Custom work depends on materials, artisan availability, timeline, and budget.